Frequently Asked Questions

1. Why can’t I access Hot Deals?

  • Hot Deals are only available to Gold and Platinum members.

2. How can I create an ad in Hot Deals?

  • Gold and Platinum members may create an ad by going to the Hot Deals page and click create ad.

3. How long will my ad last in Hot Deals?

  • All Hot Deals Ads will last for 7-14 days.

4. How many ads can I create in Hot Deals?

  • There is no specified posting limit but posting duplicate ads are not allowed and will be removed.  Please read our Posting Rules.

5. Why can’t I access Classifieds?

  • Classifieds is only available to Gold and Platinum members.

6. How do I post an ad in Classifieds?

  • Gold and Platinum members may create a classified ad by going to the Classified page and click create ad.

7. How long will my ad last in Classifieds?

  • All Hot Deals Ads will last for 7-14 days.

8. How many ads can I post in Classifieds?

  • There is no specified posting limit but posting duplicate ads are not allowed and will be removed. Please read our posting rules.

9. Why can’t I access Get Plugged?

  • You must register or login to view Get Plugged directory.

10. How can I submit photos for my music?

  • Photos can be submitted by sending a jpg, jpeg, png, gif file format to  This email address is being protected from spambots. You need JavaScript enabled to view it. along with your music file.  You will be sent an email if your photo and song is accepted.

11. How can I submit music?

  • Music can be submitted by sending an mp3, mpg, avi, mp4, aac file format to This email address is being protected from spambots. You need JavaScript enabled to view it. along with your music photo file.  You will be sent an email if your song and photo are accepted.

12. How can I submit a video file?

  • Videos can be submitted by copying and pasting your video URL in the Remote Link area from the following supported sites  blip.tv, dailymotion.com, flickr.com, metacafe.com, veoh.com, video.google.com, vimeo.com, https://vine.co, v.youku.com, youtube.com  If for any reasons your having complications send a message with your video file or link to This email address is being protected from spambots. You need JavaScript enabled to view it. .

13. How can I post an event on the calendar?

  • Members cannot post any events.  The Event Calendar is meant to show TAN’s schedule of special events.

14. I registered but can’t log in?

  • An email confirmation must be verified before you can sign in which is sent to the email address you provided during registration.  After you have confirmed your email address you will be able to log in.  Once you are logged in be sure to create your directory listing so other members may contact you.  To List yourself in the Get Plugged Directory, go to your Member Menu in the login area and select "Add Directory Listing" which will allow you to upload a photo, contact info, social media links to your profiles, etc.

15. I don’t see my Genre or Industry listed in the registration?

  • If you don’t see your Genre or Industry in the drop down, select other and it will allow you to input your Genre or Industry.

16. I forgot my password or username?

  • Select the forgot my username or password located underneath the login area.  An email will be sent.

17. How can I change my username?

  • Members are not able to change usernames once you have registered. You can create multiple accounts with different users names but memberships are not transferrable and you can not be credited a membership with a new account (ie. cancelling one account and opening another).

18. How do I change my password?

  • To change your password, go to your login area and select change password/forgot password located on the Member Menu to change your password.

19. How can I change my email address?

  • Go to your login area and select My Membership on the Member Menu to change your email address.

20. How do I delete or edit my directory listing?

  • Log in to your account, navigate to your directory listing in the Get Plugged area, click "edit entry" and you'll be able to delete or edit your listing.

21. Can I upgrade my Gold membership to a Platinum membership?

  • Members can upgrade from free membership to a Gold or Platinum membership at anytime by accessing "My Account" in the Member Menu area.

22. How can I cancel my Gold or Platinum membership?

  • Go to your login area and select My Membership on the Member Menu.  Select your membership type (Free, Gold or Platinum) and on the Status area select Cancel your subscription.  Cancelling a Gold or Platinum Membership will change your status to a Free Membership Account.

23. Can I get a refund on my Gold or Platinum membership?

  • All purchases are final and refunds will not be granted.

24. How do I change my payment information?

  • Go to your login area and select My Membership on the Member Menu.  Select your membership type (Free, Gold or Platinum) and on the Status area select Cancel your subscription. Here you can manage your account and payment information.

25. How do I create or add myself to the Directory?

  • To List yourself in the Get Plugged Directory, go to your Member Menu in the login area and select "Add Directory Listing" which will allow you to upload a photo, contact info, social media links to your profiles, etc.

26. Why cant I post more than one song or video?

  •  As a Free Member You Are only Granted One Song or Video Upload. 

          

   

 

Got Music or Video?

Music can be submitted by sending an mp3, mpg, avi, mp4, aac file format along with your music image in mp3, mpg, avi, mp4, aac file format to This email address is being protected from spambots. You need JavaScript enabled to view it. Videos can be submitted by copying and pasting your video URL in the "Add Remote Media" link area by clicking the "Submit" button below.  If your music or video is accepted, we will notify you by email and submit your music or video to our listings.

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